Frequently Asked Questions

We do not sell books on QuietPlaceMedia.com. However, we can assist you in making your books available for order around the world. We can coach you in how to upload your own eBooks to Amazon, Apple, Kobo, and others. We can also assist you in making your print book available for order at booksellers. Note that we do not promise to get your books onto the shelves at Barnes & Noble, Books A Million, etc. but they could be available for order at those outlets and more.

We much prefer to work with an already edited digital file such as MS word, or Scrivener. Mama always said, “Never say never.” But we will say, it would have to be an extremely extenuating circumstance before we would accept a handwritten manuscript. We have transcribed manuscripts from hand-written into digital, but it can be a very time-consuming task. We are a small company with limited staff and prefer not to take on such transcriptions.

Absolutely not! You’ve worked hard for months or even years on your book. It’s your work and your copyright. You will never hear us ask for any form of ownership over your work.

Yes, we do. Our focus is on helping independent authors see their work in print. We will work with indie authors whether they’ve previously seen their work in print or not.

Zero! We do not want any part of your royalties. You pay us for the book production service we provide for you, then you earn 100% of the royalties that are paid to you by the distributors where your books are listed.

That could be true if we were to “sell” you one of our ISBNs. But we won’t do that. We can tell you how to get your own ISBN and become your own publisher of record. We have ISBNs on the books that we have authored and published ourselves, but it is not always necessary to have one. For example, you won’t be required to have an ISBN if you submit your own eBook to Amazon.

Sorry, but Quiet Place Media does not offer editing services. We start with an edited digital file and format the manuscript for print or eBook.

With the exception of fiction book formatting, we do not post prices for book production assistance. Every project is different and is priced accordingly, depending upon the amount of time and labor involved. You can see our price list here.

Privacy policies are important for any website that takes personal information from their visitors – contact forms, shopping carts, membership sites, etc.. Sites that earn any amount of money from reviews or affiliate programs are required to have an affiliate disclosure. Amazon requires a specific disclosure if your site earns money referring its visitors to Amazon.com. There are also terms and conditions pages and service level agreements that some websites need.

We are not attorneys. We use a third party service that creates your legal pages, then automatically keeps them current as laws in different states and countries change.

We’ll be happy to add those pages to your website. Contact us for more information.

No, you are not required to provide your own photos or articles. However, it will almost certainly save you time and money if you have them to provide us.

One particularly important piece of art is your logo. If you have the original artwork of your logo, we can use that to create a logo image for your website. High quality images are extremely important in creating a high quality website.

Likewise, it can save you money if you can provide text to use in the creation or your website. For example, brochures, posters, and blog posts about your business are good sources for text to use on your website.

We strongly caution against the use of copyrighted images or text that you find on the internet unless you own the copyright or have been legally granted permission to use the material in question.

We guarantee that the website which we present to the client upon completion functions and appears as set out in our work agreement. We will continue to maintain the site in that condition when the client has a managed WordPress hosting agreement with us.

We do not guarantee that the site will continue to look and function as intended beyond the delivery date if the client refuses to sign a managed WordPress hosting agreement with us. The reason is simple but not always obvious to new website owners. If we release the website to a client without a managed hosting agreement, then the owner decides he or she would like to go in and make changes to the site, but accidentally wrecks the site in the process, the cost for us to repair the damage will be billed to the client at our then current hourly labor rate. There is no way we can be responsible for damage done to a website that we do not manage because we cannot control the actions of the owner.

In addition, we will not guarantee the continued functionality of a website that we create if the owner later decides to move the site from our hosting service to that of a different company. The reason is that while most web hosts can successfully host WordPress based websites, it is possible that a very complex website may require higher server specifications. We cannot control the configuration of servers that we do not manage.

We offer WordPress Maintenance Hosting to our website creation clients. At it’s most basic level, maintenance hosting takes care of anything on the server that needs to be updated. In that case of a WordPress based site, that includes WordPress updates which happen every few weeks, theme and plugin updates which happen as required to stay secure and to match the current version of WordPress, and frequent backups in the off-chance that something happened and we needed to restore your site.

We can also negotiate to do content updates and other areas of maintenance as well. If there is a specific thing that you have a question about, feel free to contact us.

Because it allows us to provide you with a fully functional website with a wide array of options within a relatively short period of time, we primarily use WordPress to develop websites. Both our pre-priced and most custom websites are based on WordPress.

The quality of workmanship and the care we give your project is the same on pre-priced and custom sites. They all start with the same foundation and have the same basic functionality. They all have these basics:

• Blog
• Contact Page
• Responsive Design (Mobile-friendly)

We work to give you a website that matches your business’s color scheme, if any. No two pre-priced websites will be exactly the same, even though they start with the same foundation. We don’t use cookie-cutter designs.

Custom websites are appropriate for people who want websites with added functionality above and beyond any of the pre-priced levels. Added functionality might include:

• Photo albums
• Food menus
• Shopping carts
• The ability to accept payments
• Long, multi-page forms
• Music or video players
• Appointment calendars
• Forums
• Membership sites

The possibilities are far too many to list here. You may not want a blog, but you’d like to have parallax images and other complexities. The point is that the custom website creation involves much more labor and possibly added functions that involve an outside cost to include. Therefore the cost is commensurate with the artistic and technical labor involved.

We certainly can! We can handle your entire project online and most cases, prefer to do it that way. So it doesn’t matter where you live. We do like to have telephone communication as well. Some things are better explained or discussed by phone. We will work via online messaging primarily, though. And completely, if possible.

We are very much about freedom of speech and expression. We respect everyone’s right to their own likes, dislikes, and beliefs about such things, but one way we exercise our own freedoms is to never knowingly create or host a website that is used to disseminate information which promotes prejudice, hatred, or bigotry in any of it forms, whether based on politics, religion, sexuality, race, or nationality. 

Without personal judgement on the person who asks us to do so, we will also not create or host websites of a sexually provocative nature.

No, we don’t. The reason is that if we are to provide the best experience for our clients, it starts with us knowing the ins and outs of the website you are hosting.

Quiet Place Media might be considered a boutique web host. We are a small company who would rather give all of our clients a great experience. We do that best via managed WordPress hosting to clients who we have created websites for. In that way, we can provide the best possible experience from the beginning until after the site becomes public.

At Quiet Place Media our managed WordPress hosting includes all WordPress updates, all theme updates, all plugin updates, and more.

We monitor your site for uptime and are notified if there is a problem with your site. We make sure that you have frequent off-site backups.

In short, we do everything we can to insure that you have a worry-free experience when you have managed WordPress hosting with Quiet Place Media.

We accept credit cards, specifically Visa, MasterCard, American Express, and Discover. We also accept Apple Pay and PayPal. In the case of some known businesses that are local to us, we accept checks. Our preference is to handle all payments online. It is a quicker and more efficient method for us.

For hosting clients who pay on a monthly basis, one month’s payment is due when the service is ordered. For hosting clients who pay on an annual basis, one year’s payment is due when the service is ordered. Renewals occur on the same calendar date as the original payment.

For domain purchases, payment is due when the domain name is purchased. There is no exception to this policy. Payment for domains is handled via the domain sellers, not us.

For website creation services, payment is generally made in steps. One half is due before the project is started. The final half is due when the site is finished and the client gives final acceptance for the work we’ve done. On some large projects, three payments may be required – 1/2 before starting the project, 1/4 half-way to finish, and the final 1/4 when the site is complete. Other plans may be worked out on a case by case basis.

We use Braintree for most credit card transactions, Apple Pay, and PayPal. We use Stripe as a backup processor. We do not store your card information on our computers.